FAQ Hansa Destinations


General information

Start date for Hansa Destination?
30 Aug 2021.

Is Hansa Destinations a company of its own?
Yes, Hansa Destinations is a subsidiary of Rederi AB Gotland and has a close collaboration with Destination Gotland.

How will Hansa Destinations affect Destination Gotland?
These are two separate companies and their operations do not affect each other. However, there is close cooperation between the companies.

When does the booking open?
Ticket booking opens sometime in the first half of July. Until mid-August, all communication with Hansa Destination, such as booking inquiries and information, takes place only via email and telephone.

Is it decided which ships will operate the route?
Initially, a vessel, M / S Drotten, will operate the route. The plan is to then increase traffic to two vessels, which means daily departures in both directions.


Reservation

Is there wi-fi on board?
Yes, but not coverage all the way.

Can I charge my electric car on board the ferry?
No.

Can I connect my motorhome / caravan to an electrical outlet on board the ferry during the journey?
Unfortunately, it is not possible to use electrical outlets on board for caravans / motorhomes.

Can I change money on board?
No, not at first.

Can I bring a car, bike or MC?
Yes you can.

Is there a waiting list that I can sign up for if it is fully booked?
No.

Book a place in the restaurant and pay in advance?
Will be in the long run but will not be in the beginning.

Rebooking fees?
Yes, see booking conditions for different ticket types

What types of tickets will be available?
There will be three ticket options. Mini, Flexi and Flexiplus.

How long before departure can I change / complete my booking? Is there a cancellation fee?
See the booking conditions for each ticket option (Note, special shipping conditions).

Payment options?
In the terminals (both Swedish and German) you can pay with credit cards. On board you can pay with credit cards as well as with SEK and EUR.

Bank payment:
EURO payment:
IBAN: SE90 6000 0000 0000 5393 0339
SWIFT: HANDSESS

SEK Payment:
BG: 5687-9265
Bono: XXXXXX

Book online? Web? App?
Yes, web booking will come in October at the earliest, it should also be possible to book via the app in the long run.


Check-in

Self-service, pre-check, mobile solution, paperless?
Yes.

How do you get your passenger compartment key?
On board the ship.

Can you buy services at check-in, on board?
You can upgrade to a cabin or better chair, etc. if space allows.

How long before the boat leaves do I have to be at the entrance?
Check-in closes 60 minutes before departure when travelling to and from Rostock.

When travelling from Nynäshamn to Visby or opposite 20 minutes.

Will there be any kind of baggage handling?
No, not at the moment.

 

Offer on board

Restaurants and bars?
Yes.

Spa / relax?
No.

Tax-free shop?
No but Border shop.

Other entertainments?
Limited range, the trip is a convenient and environmentally friendly passenger transport rather than a cruise.

How many cabins, do you have to book a cabin?
Recliner seat is included in the price. Cabin is booked separately as a supplement.

Crossing times?
About 18 hours. Regardless of whether we go via Visby or not, departure and arrival will be approximately the same time in NYH / ROS.

Can you pay with cash?
Yes, on board you can pay with both EURO and SEK as well as with credit cards.

Bus and train connections

Is there any type of transportation to/from the port and the city of Stockholm? 
Yes, via commuter train Stockholm-Nynäshamn. SL (Storstockholms Lokaltrafik) »

Read more about all our ports and local transportation here!

Other

How to become an agent?
Contact Sartori & Berger in Germany.

Groups - Bus companies?
Group and bus booking is possible and you get a discount with special conditions.

Shipping?
We have a partner for shipping sales, Sartori & Berger in Germany, they handle sales for shipping in their entirety.

How sustainable is this travel option compared to shipping by road?
The transfer of freight traffic from road to sea will be estimated to reduce emissions by 20 percent or more depending on the occupancy rate. The Hansa line will annually be able to move over 75,000 trucks from land to sea and is an important part of the work to reduce climate impact.

What capacity does the ship have?
M / S Drotten has a capacity of 1650 load meters.

How many drivers per truck can be booked?
A driver is included in the price. More can be purchased for a fee.

Which cargo units can be booked?
Accompanied, unaccompanied, containers and bulky special transports.
Contact freight@hansadestiantions.com for more information.

Is it possible to transport goods that are classified as "dangerous goods"?
Yes, on some departures. Right now Tuesdays from Rostock and Wednesdays from Nynäshamn. For transports containing dangerous goods, the documentation must comply with current regulations in accordance with the IMDG / ADR regulations.

Do I need maritime insurance?
The liability of carriers is limited by maritime law and the conditions laid down in the transport documents. We therefore recommend that you buy a sea transport insurance before the transport begins.

How long before the crossing must the truck arrive and what documentation is required?
The truck must arrive 2 hours before departure. The driver and any auxiliary drivers must be able to identify themselves and carry company identification and a detailed list of goods over the cargo.

What information needs to be provided in connection with the freight booking?
• Vehicle length, width, height
• Registration number
• Electrical connection This must be booked in advance
• Number of drivers
• Any special measures required for transport
• IMO / ADR goods